1. Do you have a return policy? Can I return my product after it has reached me?
Yes, TVM’s Business Partners / Sellers have a simple return policy under which you can return a product
received by you in a damaged or defective condition from the Business Partner / Seller. In case of
categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you
due to a size mismatch.
There is a 48 hours return policy, which means that you can request a return of the product within 48
hours of receiving the product. Plus, the product to be returned must reach our Business Partner's /
Sellers' address within a maximum of 10 working days from the date of delivery to you.
TVM’s Business Partner / Seller retain the right to examine whether the returned product is defective
and/or damaged. In case the returned product is not defective or damaged, the customer will be informed
about the same and the product as received will be returned to the shipping address of the customer.
In case the returned product is eligible for a replacement, TVM's Business Partner / Seller will send the
replacement to the same shipping address of the customer, subject to the availability of the stock of the
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition. The product should not be
washed or ironed.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Products like innerwear, freebies, bullion, etc. do not qualify for replacement,
exchanges or refund (please refer to relevant FAQ in this regard for complete
vii. Any consumable item which has been used or installed.
viii. Product with tampered or missing serial number/IMEI number/UPC number.
ix. Missing manufacturer tag especially in case of apparel and footwear.
x. Any damage/defect which is not covered under the manufacturer's warranty.
3. How do I return the product? Whom should I contact in such a scenario?
It's very simple; within 48 hours of receiving a product, you can request a return via e-mail at
email@example.com or over phone at our customer care number +91-7800689999 (10.00 a.m. to
6.00 p.m. / 7 days a week).
Alternatively, you can also submit a ticket in 'My Account' section of your registered account
Please note that a replacement is subject to availability of stock with our Business Partner / Seller. In
case a replacement cannot be made, we will initiate a full refund.
4. Do I need to return the product in its original box/packaging?
Yes, it's important that the product is sent back in its original packaging, original manufacturer tags,
including the box, manufacturer's packaging if any, and all other items originally included with the
product(s) delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are:
• Replacement of the product with a similar product (only if stocks are available
with our Business Partner / Seller);
• Exchange (only for Apparel and Footwear); or.
• Full refund of your money. (View our Refund Policy for details)
6. Can I return any product purchased TVM? Are there products that can't be returned?
Yes. You can return any product except innerwear, lingerie, vests, briefs, trunks, socks, mittens,
wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture,
bullion, precious jewellery, remote-controlled toys and their accessories and any free/complimentary
items received along with the main order.
7. Is there a time frame within which I have to notify TVM to return the purchased product for a
If you wish to return or exchange a product, you must intimate TVM within 48 hours of receiving the
product. As per our returns policy, the category-wise conditions for return/refund are as follows:
a. For Apparel and Footwear, if they do not fit because of a size mismatch/issue.
b. For Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home &
Kitchen, Apparel, Footwear, Books, if they were defective and/or damaged when
received. These products cannot be returned if the reason for return is other than
"defective" or "damaged".
c. For Digital products, Mobile phones, Computers, Tablets, Home & Kitchen
(electrical), Electronics and Appliances, if found to be defective or damaged on
arrival. The products cannot be returned if the reason for return is other than
"defective" or "damaged".
.However, if any manufacturing defect or damage is reported to us after 48 hours of the product being
received by you, we would need a DOA (dead on arrival) certificate/replacement certificate from the
respective Brand's authorized service centre to initiate the replacement or refund process. Without the
DOA certificate/replacement certificate we will not be able to process the replacement or refund.
8. In case, TVM cannot collect the product that I wish to return, on which address do I need to
Once you contact our customer care centre by e-mail at firstname.lastname@example.org or phone at +91-
7800689999 (10.00 a.m. to 6.00 p.m. / 7 days a week), to confirm whether the product can be collected
from your address or not, our customer care executive will inform you the address where you have to
send the courier, in case it can't be collected from your address by us.