What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them
offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.
For example, seller WS Retail charges Rs 50 for delivery per item if the order value is less than Rs 500. While, orders of Rs 500 or
above are delivered free. Please check with individual Sellers to understand their delivery charges.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery,
which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners
and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays
Estimated delivery time depends on the following factors:
The Seller offering the product
Product's availability with the Seller
The destination to which you want the order shipped to and location of the Seller.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on TVM?
There are NO hidden charges when you make a purchase on TVM. List prices are final and all-inclusive. The price you see on the
product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are
influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-
deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery
times on the product page itself.
Seller does not/cannot ship to my area. Why?
Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be
delivered to your location.
If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for
Whether your location can be serviced or not depends on
- Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might
have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through logistic, you can
return the item through a third-party courier service. Return fees are borne by the Seller.